The Collision Repair Industry, is heading to a new level. With customer expectations to a whole new level. Have you ever thought of what it takes to make a scratch disappear. The first major step is getting it ready for paint. What goes into this and what are the steps?
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Collision Quest's Blog 
Clean, organized waiting room
Referrals from other consumers
Dealing with a shop you are comfortable with
This is really innovative. It will start to allow the consumer the opportunity to enter into the complexity of the Collision Repair Industry. It will go a long way to installing “peace of mind” whilst the repair is done. It is imperative that the Collision Facility in the reception/customer area is conducive to “professionalism”. They need to be involved, to a certain degree, in understanding the repair process. With this understanding, comes peace of mind, happy customers & referrals. This format is the starting point to allowing this to happen. Great news.